Talking Straight Talk

Thursday, May 6, 2010

Message from Straight Talk

Dear Straight Talkers;

We apologize for our recent technical issues. The network outage was addressed and service has been restored.

Due to the high volume of calls during this time, support staff may not have been able to respond as quickly as we would have preferred. We apologize and are taking steps to ensure that resources are in place to handle any and all customer issues.

Though we do not wish to minimize the seriousness of this problem, the outage affected a small percentage of Straight Talk users attempting activation and replenishment of service. Most Straight Talk customers were not affected by this issue.

We value our customers and continue to work with our partners to ensure that Straight Talk activation, replenishment and support meet their needs – today and always.

Thank you for your patience and understanding.